Frequently asked questions
Can I receive calls/SMS?
Yes, if both SIMs are on. Calls/SMS go to your main SIM (may incur roaming fees). Our eSIM is data-only. Use WhatsApp, Skype, etc. for calls.
How to install an eSim?
Installing an eSim is direct and easy.
When will I get my eSim?
Immediately! in 99% of the case we will send you the eSim details right after the purchase.
Do I need to Enable roaming?
Yes! After Installing your eSim (prior to your departure) you will only need to select it as your primary data sim and then activate roaming as soon as you arrive to start using it. Do not activate roaming before arrival to avoid wasting your data plan.
Can i Top up my eSim Plan?
Yes! Just send us an e-mail or contact us through our contact page. let us know which plan would you like to add to your eSim and we will send you a payment link that will allow your eSim to be topped up with more data